Which types of passes are accepted?
The following passes are accepted:
Navigo Monthly
Navigo Annual
Imagine R
Navigo Solidarité
Navigo Améthyste
Please note: Navigo Liberté+ is not eligible for subsidies and therefore cannot be used to benefit from them on the app.
What are the requirements for linking my Navigo pass?
To be accepted on Covoit IDFM, your pass must meet the following requirements:
It must be a physical pass: Digital passes are not accepted.
It must be linked to your personal IDFM Connect account: Your first name, last name and date of birth must match the details on your Covoit IDFM account.
It must be the only pass registered to the IDFM Connect account used in the app: Family accounts or accounts with multiple passes are not accepted.
Can someone else pay for my subscription?
Yes! A parent or another family member can pay for your subscription. However, your IDFM Connect account must be registered in your name and contain only one Navigo pass.
What should I do if my pass is not accepted?
If your pass does not work on Covoit IDFM, please check that:
You are using a personal IDFM Connect account linked to your own email address.
The personal details on your IDFM Connect and Covoit IDFM accounts match exactly.
Only one Navigo pass is registered to your IDFM Connect account.
No previous Navigo pass, even if expired or cancelled, is still registered to the same account.
Once you have completed these checks, you can try linking your pass to the app again.