If your Navigo or Imagine R pass is not recognized in the app, several checks are required.
Check your Île-de-France Mobilités Connect account
It must be a personal account (not a family account)
It must contain only one Navigo or Imagine R pass
No old pass (even expired or cancelled) should still be registered
Check that your information matches
The details on your Île-de-France Mobilités Connect account must exactly match those on your Covoit IDFM account:
Last name
First name
Date of birth
Check your pass
An active contract must be linked to your card
Note: your pass can be paid for by someone else, this does not prevent validation.
If you use multiple accounts or a shared account:
In this case, your Navigo or Imagine R pass may be rejected. We recommend that you:
Create a personal Île-de-France Mobilités Connect account (with your own email address)
Link your pass to this account only
Still having issues?
If your card is still rejected after these checks, you can contact support so we can review your situation in more detail.