Orders, shipping, returns & billing
35 articles
- Can I get a receipt or VAT invoice for my order?
- Will I be charged for international transaction fees?
- What should I do if I notice a billing error on my invoice?
- I have a VAT exemption, how can I apply this to my order?
- Do the prices on the COPTRZ website include VAT?
- How do I update my billing information?
- Why was my credit card payment declined?
- Is it safe to use my credit card on the COPTRZ website?
- When will my credit card be charged for my order?
- I haven't received my invoice. What should I do?
- How can I get a copy of my invoice?
- Can I pay for my order in instalments?
- Where is my parcel? Tracking your delivery
- How do I check the progress of my order?How to find out where your order is, and what happens when an item is not held in stock.
- My order is missing items, damaged or wrong
- When will my order be dispatched?
- Do COPTRZ offer International delivery?
- How will my order be delivered?
- How much is delivery?
- What are the packaging and documentation requirements for returning equipment to Coptrz?
- Can I change or cancel my order after it has been placed?
- How do I place an order?
- Is it in stock, and when will it ship?
- Lead times, pre-orders and backorders explainedHow Coptrz order lead times work, including in-stock dispatch, backorders, special-order items from suppliers, and pre-orders for new releases.