1. How long is the warranty period for DJI products?
The warranty period for DJI products varies depending on the product category. It is typically 12 months for drones and other devices - excluding DJI FlyCart and DJI Dock products.
2. What does the DJI warranty cover?
The DJI warranty covers manufacturing defects and malfunctions that occur during normal use of the product. It includes repair or replacement of faulty parts or the entire product, at DJI's discretion.
3. Are accidental damages covered under the DJI warranty?
No, accidental damages, such as crashes or water damage, are not covered under the standard warranty. DJI offers optional protection plans, such as DJI Care Refresh, for accidental damage coverage.
4. How do I claim warranty service for my DJI product?
If you purchased your drone from Coptrz, please contact us via email or give us a call.
If you purchased your drone from DJI directly, please contact DJI Support or visit an authorised service centre. They will guide you through the process, which may include providing proof of purchase and describing the issue.
5. Can I have my DJI product repaired or serviced by a third-party provider without voiding the warranty?
DJI recommends having repairs or services performed by authorized DJI service centres or technicians. Unauthorised repairs or modifications can void the warranty.
6. What happens if my DJI product is out of warranty?
If your DJI product is out of warranty, you can still seek repair services from DJI or authorized service centres, but it will be at your own expense.
7. Is the DJI warranty transferable if I sell or transfer ownership of the product?
Yes, the DJI warranty is transferable to the new owner as long as the original proof of purchase and warranty documentation are provided.
8. Does the DJI warranty cover software-related issues?
Yes, the DJI warranty covers software-related issues that affect the product's performance or functionality.
9. Are DJI batteries and accessories covered under the warranty?
DJI batteries and accessories typically have a shorter warranty period compared to the main product. Check the specific warranty documentation for detailed information.
10. What actions could void the warranty for my DJI product?
Actions that could void the warranty include unauthorised repairs or modifications, using the product in a manner not intended by DJI, and not following safety guidelines and regulations.