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Commusoft system requirements

Review the system requirements for Windows, macOS, Android, and iOS devices to ensure optimal performance, including specifications for Tap to Pay.

Updated over a week ago

Meeting Commusoft’s system requirements ensures adequate performance and prevents potential issues, allowing for efficient use now and in the future.

For the best experience, we recommend using devices that exceed the minimum specifications listed below.

Windows | macOS requirements

To ensure the desktop application runs smoothly in your office, your computers should meet the following specifications.

  • Processor: Intel Core i5 or equivalent

  • RAM: 8GB

  • Operating system: Must be a valid license supported by the provider

    • 🔗 Check if your operating system version is supported: Windows | macOS

  • Browser: Google Chrome (Recommended) or Safari

    • Latest browser version is required.

  • Display resolution: 1280 x 768

The web application interface may look different from Help Centre screenshots depending on your browser, resolution, and zoom settings.

Mobile device requirements

Field staff rely on the mobile app for daily tasks. Using devices that meet these standards ensures seamless performance.

Jailbroken or rooted devices are not supported.

Android phone and tablet

  • Android OS: 12 or above

  • Hardware:

    • RAM: 3GB

    • Internal Storage: 32GB

    • Internet Connection: 4G or higher

    • Display: 5.5" screen or larger

iPhone and iPad

  • Apple OS: 17 or above

  • iPhone Hardware: iPhone XS / XS Max / XR (2018 releases) or newer

  • iPad Hardware: iPad 6th Gen / Air 3rd Gen / Mini 5th Gen / Pro 2nd Gen or newer

Tap to Pay requirements

To use the Tap to Pay feature, your device must meet the supported specifications or model requirements listed above and include functional NFC hardware. Android tablets and iPads often lack the NFC functionality required for Tap to Pay. Ensure you review the device specifications to see if it has the required hardware.

Stripe requirements

Stripe facilitates the Tap to Pay feature. While many of their requirements mirror Commusoft's, reviewing their specific criteria is essential to ensure full compatibility.

If Commusoft provides a higher requirement for any specification, the device should meet these requirements.

Common questions

Can I use the web app on my iPad or Android tablet?

No, iPads and Android tablets are treated as mobile devices and cannot access the Commusoft web app in a browser.

Can I use a different browser like Firefox or Edge?

While Commusoft may work on other browsers, we strictly recommend Google Chrome or Safari. Our testing is focused on these platforms, and our support team can best assist you if you are using them.

Do you have specific device recommendations?

Yes, if you are looking to purchase new hardware, we have compiled guides to help you make an informed decision:

What happens if my device doesn't meet these specifications?

While Commusoft may run on devices that do not meet these specifications, doing so can lead to instability. Adhering to these requirements ensures a more stable and efficient user experience.

Additionally, if your device does not meet the minimum requirements, it may not be possible for us to provide support for reported issues.

If your device is flagged as incompatible, try these steps:

  1. Update your operating system: Access your device’s settings and check if there are any pending OS updates.

    • Devices will stop recieving updates for the operating system after a period of tie determined by the manufaturer.

  2. Verify your device specifications: Compare your device's hardware capabilities to the minimum requirements outlined above.

  3. Consider upgrading your device: If your device lacks necessary specifications, using a newer device that meets or exceeds requirements can ensure optimal app performance.

Do I need 5G for the mobile app?

A stable 4G connection is sufficient for data syncing. However, a stronger connection will result in faster photo uploads and data synchronisation.

How do I resolve screen resolution errors?

If you see an error stating "You need to make your browser window wider in order to use Commusoft," it usually means your display settings need adjustment. Try the below steps to resolve this issue.

You may need to close your browser completely and restart your computer for these changes to take full effect.

Adjust browser zoom

  1. Open your browser settings menu

  2. Locate the Zoom controls

  3. Reduce the zoom level (e.g. to 100% or 90%) until the error message disappears

🔗 How to change browser zoom in Chrome | Safari

Check display resolution

Your computer monitor must be set to at least 1280 x 768.

  1. Go to your computer's System Settings or Control Panel

  2. Navigate to Display settings

  3. Ensure the resolution is set to the recommended minimum or higher

🔗 How to change screen resolution and scale on Windows | Mac

Modify display scale

Even with the correct resolution, a high "Scale" setting (e.g. 150%) can trigger this error.

  1. Go to your computer's Display settings

  2. Locate the Scale and layout section

  3. Reduce the scaling percentage (e.g. return it to 100%) to remove the error

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