To meet UK regulatory requirements and help ensure you fully understand the risks involved in crypto investing, all UK residents must complete a set of mandatory onboarding steps before they can begin trading or making deposits and withdrawals on Coinmetro.
These steps are required under UK regulations and are designed to protect both new and experienced investors by promoting informed, responsible decision-making.
Below is a clear breakdown of what you can expect when signing up for a Coinmetro account from the UK.
1️⃣ Personalised Risk Warning
After you have submitted your information and documents for account verification (KYC), you will see a personalised risk warning before completing the Client Categorisation. UK regulations require us to display a one-time Personalised Risk Warning based on the information you provided during onboarding.
Why this is required:
It ensures awareness of crypto volatility and potential losses
It helps you to make decisions that align with your risk tolerance
It is mandatory under UK regulations for all retail users residing in the UK
You must acknowledge this warning and select either "Continue to client categorisation" or "End my crypto journey". If you select the latter, your Coinmetro account will be closed.
2️⃣ Client Categorisation
Next, you’ll be asked to confirm your investor type by completing a personal questionnaire. You may fall under:
Restricted Investor
High Net Worth Investor
Why this step exists:
Ensures UK residents access only the products allowed for their category
Helps protect users from overexposure to high-risk financial products
It is required by UK regulations applicable to crypto financial promotions
It’s important that you answer the questionnaire honestly and accurately.
3️⃣ Appropriateness Assessment
After you complete steps 1 and 2, you will then need to complete a short knowledge check to confirm your understanding of crypto assets and the risks associated with them. You won't be able to trade or make any deposits or withdrawals until it has been completed.
This assessment covers questions related to:
The role of Coinnetro and the services we offer
Your rights and obligations as a user
Understanding the potential loss of your investments
The complexity of investments and their risks
Understanding high-volatility risk
Understanding cybersecurity risks
Understanding insolvency/bankruptcy risks
Understanding liquidity risks
The regulated status of Coinmetro
The extent to which FOS or FSCS protections apply when investing through Coinmetro
The special status of crypto investments compared to mainstream investment products
Knowledge of diversification
Risks specific to the types of tokens Coinmetro lists
Why this step is required:
It confirms that users understand the products they intend to use
It helps prevent high-risk trading without basic knowledge
It's required by the UK regulations before enabling trading access
You can complete the assessment by tapping on the "Action Required" button on the home screen of the Coinmetro mobile app. Don’t worry if you don’t pass on the first attempt; you will be able to try again immediately. If you fail on the second or third attempt, you will need to wait a further 24 hours before you can attempt it again.
Please note that the appropriateness assessment can only be completed on the mobile app. If you haven't done so already, please make sure that your app is updated to the latest version.
4️⃣ Mandatory 24-Hour Cooling-Off Period
All first-time UK crypto investors must undergo a 24-hour cooling-off period after completing the appropriateness assessment before placing their first trade.
What this means:
You can complete all onboarding steps immediately
You can explore the platform during this time
You cannot initiate trading until 24 hours after completing the assessment
Why this is necessary:
It provides time to reflect before making your first investment
It helps reduce impulsive or emotionally driven decisions
It is required for all new UK crypto users
Once the cooling-off period ends, your trading access is automatically enabled, and you will be able to make deposits and withdrawals.
📌 Summary
To comply with UK financial regulations and to promote safer investing, all UK residents must complete the following steps before trading:
Personalised Risk Warning
Client Categorisation
Appropriateness Assessment
24-Hour Cooling-Off Period
After completing these steps, you’re fully set to begin trading with confidence on Coinmetro.
FAQs
🛑 Why do UK residents have these additional onboarding requirements?
They are mandated by UK regulations applicable to crypto financial promotions and are intended to protect retail investors engaging in high-risk investments like crypto assets.
⏱️ Will I need to complete these steps again in the future?
No, unless your investor status changes or you update key personal information.
📘 What happens if I fail the Appropriateness Assessment?
You can review the educational material and retake the assessment. Trading, deposits, and withdrawals cannot be enabled until you pass.
⌛ Can the 24-hour cooling-off period be skipped or shortened?
No. This period is mandatory for all UK residents and cannot be bypassed.
📊 Why is client categorisation required?
It ensures that the products you access match your financial experience and risk tolerance, in accordance with UK regulations applicable to crypto financial promotions.