While we strongly recommend keeping 2-Factor Authentication (2FA) enabled for maximum security, there may be situations where you need to temporarily disable it, such as switching devices or troubleshooting access issues.
Disabling 2FA removes the extra verification step from your account, so it should only be done when necessary.
⚠️ Before You Disable 2FA
Before turning off 2FA, please keep the following in mind:
Your account will be less secure without 2FA enabled
You will need access to your current 2FA app to disable it
If you are switching devices, it is recommended to set up new 2FA immediately after disabling it
💻 How to Disable 2FA On a Web Browser
💻 How to Disable 2FA On a Web Browser
New Dashboard:
Click your user icon in the top right corner
Go to Account
Open the Security tab
Locate 2-Factor Authentication
Turn off the toggles for each enabled option
Enter your 6-digit 2FA code to confirm.
Classic Dashboard:
Click your user avatar in the left sidebar
Go to the Security tab
Scroll to 2-Factor Authentication
Disable the toggles for each option
Enter your 6-digit 2FA code to confirm
📱 How to Disable 2FA on the Mobile App
📱 How to Disable 2FA on the Mobile App
Open the Coinmetro mobile app and tap your user icon (in the top right)
Tap Security
Scroll to 2-Factor Authentication
Turn off the toggles for each enabled option
Enter your 6-digit 2FA code to confirm
After disabling all options, your 2FA app will be unlinked within approximately 2 minutes. If you change your mind, you can re-enable any option within this time to cancel the removal.
🔄 Setting Up 2FA Again
If you are disabling 2FA to switch devices, you can set it up again straight away:
Go to the 2-Factor Authentication section
Click Set Up New 2FA
Follow the setup steps on your new device
We recommend doing this immediately to keep your account protected.
🆘 If You Can’t Access Your Account
If you are unable to log in and disable 2FA yourself, you will need to request a manual reset. Please send an email to hello@coinmetro.com from your registered email address, including the following:
Your full name
Your registered residential address
The phone number linked to your account
A selfie of you holding:
A valid ID (preferably the one used for verification)
A handwritten note that says:
“Coinmetro 2FA reset”, your email address, and today’s date
Make sure both your ID and the note are clearly visible in the photo.
Please note: 2FA reset requests must be sent via email from your registered address and cannot be processed via live chat.
💡 Important Things to Know
Disabling 2FA removes an important layer of account protection
You must enter a valid 2FA code to disable it
There is a short 2-minute window to reverse the action after disabling
If you lose access to your 2FA device, recovery requires identity verification
It is strongly recommended to re-enable 2FA as soon as possible
FAQs
❌ Can I disable 2FA without my 2FA code?
No. For security reasons, you must enter a valid 2FA code to disable it. If you no longer have access, you will need to request a reset.
⏱️ Why does it take 2 minutes to fully disable 2FA?
This short delay allows you to reverse the action in case it was done by mistake or without your authorization.
🔄 Can I re-enable 2FA after disabling it?
Yes. You can set up 2FA again at any time from your Security settings.
📱 What should I do if I’m changing devices?
Disable 2FA using your current device, then immediately set it up again on your new device to maintain account security.
🆘 What happens if I lose access to both my 2FA device and backup details?
You will need to contact support and complete identity verification before 2FA can be reset.
🔐 Is it safe to keep 2FA disabled?
No. Disabling 2FA makes your account more vulnerable. It should only be done temporarily and re-enabled as soon as possible.