If you see the error message "Identity verification failed," you've tried to submit the verification documents too many times. You won't be able to submit your documents anymore.
Why does this error appear?
Your documents didn't meet the requirements
If your documents were rejected multiple times, the system may block further uploads automatically. This helps prevent spam and tampering.
The uploaded documents do not belong to you
The system detected that the documents you uploaded don’t match your account. It blocked further uploads to prevent spam and tampering.
How to fix it
Contact customer support to resolve the issue.