Typically, withdrawals are processed instantly. However, in some circumstances, it can take up to 24 hours for funds to reach your wallet or account.
If your withdrawal is not processed within 24 hours, please follow the steps below.
Missing withdrawals
If your withdrawal hasn’t been processed within 24 hours, log in and use the Live Chat option to contact the customer support team. Alternatively, email support@cloudbet.com from the address linked to your account.
Please be ready to provide your Cloudbet username and transaction details.
Sports
Select the profile icon.
Select ‘Wallet’ > ‘Transactions History’ > ‘Withdrawals’.
Scroll to the withdrawal in question and copy the transaction hash for customer support to investigate the issue.
Our team will look into delayed withdrawals and provide status updates.
Casino
Select the profile icon.
Select ‘History’.
Select the withdrawal (marked with the withdrawal icon.)
Copy the transaction hash (or TxID) for customer support to investigate the issue.
Our team will look into delayed withdrawals and provide status updates.