Who this article is for: Business Portal (business.clevercards.com) and Online Shop (shop.clevercards.com) customers who want to understand the fees that apply when they order CleverCards.
A 2% handling fee applies to every order. If you pay with a corporate card, an additional 2% card processing fee applies. VAT is charged on the handling fee only.
What is the handling fee?
A 2% handling fee applies to every order, whether you pay by card or bank transfer. VAT is charged on the handling fee.
Is there a fee for paying with a corporate card?
Yes. If you pay with a corporate card, an additional 2% fee applies. This is a standard card processing fee. No VAT is charged on it, and it doesn’t apply to personal cards or bank transfers.
Are there extra fees for paying by bank transfer?
No. If you pay by bank transfer, only the 2% handling fee applies. Bank transfer is available for all orders. If you’re ordering in the Online Shop and want to pay by bank transfer, complete your order in the Business Portal.
Where can I find my invoice?
For Business Portal payments, log in at business.clevercards.com, go to Reports, then Account Statement, and select the download icon beside the payment in the Invoice column. See Downloading a VAT invoice. For Online Shop orders, log in at shop.clevercards.com and go to My Orders, then Order Details.
Who do I contact if I have a question about fees?
If you have a question about a payment, please contact us. You can contact us at support@clevercards.com or through live chat, Monday to Friday, 09:00–17:00 Irish time, excluding Irish public holidays.