Who this article is for: CleverCards Cardholders who need to change the mobile number linked to their card. The steps are different for an Employee Benefit Card and a Business Card.
Your phone number is part of how your card is kept secure, so it cannot be edited on an existing card. Instead, a new card is issued and linked to your new number. If you are not sure which type of card you have, check whether it appears under the Personal or Business tab in the CleverCards app
Employee Benefit Card
We can issue a replacement card linked to your new phone number, carrying the same balance. To request this, provide:
Your full name
The phone number registered to your current card
The postcode registered to your current card
Your date of birth
An Employee Benefit card can only be replaced if the remaining balance is €/£10 or more.
Business Card
A phone number linked to a Business Card cannot be updated, so a new card needs to be issued through the Business Portal by your employer. Any remaining balance on your original card should be unloaded by your employer before the new card is set up.
Your employer issues a new Business Card through the Business Portal
You activate the new card using your new phone number
The Business Portal is your employer's administration system. These steps are carried out by your company's Business Portal administrator, not by you as a cardholder.