Directory roles define the level of access each user has within the Chime platform. By assigning the appropriate role, organisations can control what information and features each person can see and use.
Roles range from full administrative access through to operatives who can only view their own information. There are also specific roles designed for subcontractors (suppliers) to ensure they only access information relevant to their company.
Choosing the correct directory role helps maintain security, protect sensitive information such as payroll data, and ensure users only interact with the parts of the platform relevant to their responsibilities.
NB: Please note that the below are the default Directory Roles with Chime. However, there can be some variation within these roles depending on whether you have additional modules or if you have chosen to switch on or off certain permissions.
What are the different role types?
Super User Payroll
The Super User Payroll role has the highest level of access on the platform.
Users with this role can view and manage all areas of the system, including sensitive information such as payroll and pay rate data. This role is typically assigned to senior administrators, payroll staff, or system owners who require full visibility of the platform.
Permissions include:
Access to all platform features
Visibility of all users, sites, and records
Access to payroll and pay rate information
Full administrative capabilities across the platform
Super User
The Super User role has full platform access, similar to the Super User Payroll role, but without visibility of pay-related information.
This role is useful for users who need broad system access but should not see payroll data, such as operational administrators or implementation managers.
Permissions include:
Access to all platform features
Visibility of users, sites, and records
Administrative capabilities across the platform
No access to payroll or pay information
Contract Manager
Contract Managers have broad operational access, primarily focused on the sites and teams they manage.
They can use both the mobile app and web platform, but their access on the web is limited to the sites assigned to them.
Permissions include:
Access to all features on the mobile app
Web platform access to their assigned sites
Ability to view and manage site information
Access to timesheets associated with their sites
Access to the Skills Matrix
Site Manager
The Site Manager role is similar to the Contract Manager but with slightly reduced access.
Site Managers can view and manage information about their assigned sites using both the mobile and web platforms.
The key difference is that Site Managers do not have access to the Skills Matrix by default.
Permissions include:
Access to site information
Ability to manage site-related data
Access to timesheets linked to their sites
Mobile and web platform access
No access to the Skills Matrix by default
Operative
Operatives are the primary end users of the platform.
They can only see information related directly to themselves, ensuring personal data and system access remain restricted.
Permissions include:
View their own personal information
View their own skills and certifications
Access their own timesheets
View information related to their own activity
Operatives cannot view information about other users or sites unless specifically permitted.
Supplier Manager
In Chime, a Supplier refers to a subcontractor.
The Supplier Manager role is designed for subcontractor supervisors or company managers who need oversight of their team.
This role has similar permissions to a Site Manager, with one key restriction.
Permissions include:
Site management capabilities similar to Site Manager
Ability to view and manage subcontractor activity
Access to site-related information
Restriction:
Supplier Managers can only search the address book for users within their own company (their subcontracting organisation).
This ensures subcontractors cannot access information about workers from other companies.
Supplier Operative
Supplier Operatives have the same permissions as standard Operatives, but they are identified in the system as subcontractors rather than direct employees.
This allows organisations to clearly track and manage subcontracted workers within the platform.
Permissions include:
View their own personal information
Access their own timesheets
View their own skills and certifications
The system recognises these users as subcontractors, which may include:
Limited company contractors
Sole traders
Agency workers
By assigning the correct directory role to each user, organisations can ensure that access is appropriate, secure, and aligned with each person’s responsibilities on the platform.
💡 Tips
Be thoughtful about who has admin-level access.
Use roles to control access to sensitive features, like financial data or approvals.