Overview
charles provides an sFTP integration that allows exporting and importing different entities..
You can import from sFTP into charles:
Products
(coming soon) Contact lists
(coming soon) Orders
You can export from charles into sFTP:
Engagement data events (Download example file)
Supported events: WhatsApp Message Delivered, WhatsApp Message Read, WhatsApp Message Clicked
(coming soon) Contact list / Segment export (Download example file)
How to set it up
Go to your charles instance > Settings > Integrations > Marketplace tab > sFTP
Select Add instance
Optional: Provide a name
Select the data type you want to export or import
Configure the connection by adding
Host
Port
Username
Password
Click Next
Define Upload folder and Dataformat
Click Next
Select a delimiter
If the data type you selected supports custom mapping, you'll be able to update it.
Click Next
Define the schedule
Click Next
You're done - you'll receive the file with the engagement events on your sFTP server daily.