Build the campaign
Create the campaign message and add a coupon code
Make sure the coupon code is set to be used only once per contact in your shop system
2. Build your campaign audience;
Tip: build your audience as a segment in Audiences so that you can make changes as needed (if you make it directly in the campaign you’ll have to stop the campaign to create a new one)
a. Contact has opt-in has last activity
b. Contact has bought a product at least once at least 90 days ago where product name is {{your product}}
c. Contact has not bought a product at least once in the last 90 days where product name is {{your product}}
d. Contact has not received a campaign at least once in the last 90 days where the campaign name is {{name_of_your_campaign}}
This rule is crucial and will stop the same contact receiving your win-back campaign more than once a year. If you can’t see your win-back campaign under the campaign name filter, save it and edit it again.
3. Test the campaign
💡 Remember: You’ll need to wait about 10 minutes for your message template to be approved by WhatsApp before testing and publishing will work.
4. Under Publish options, select Recurring schedule:
5. Set the campaign to repeat every day at the preferred time
The starts on time is the time the campaign will be sent every day. For example; if the campaign is set to start on 5 March 2024 at 11:30am, all proceeding campaigns will be sent at 11:30am.
Analyzing the campaign
To check how your recurring campaign is performing;
In the Campaign dashboard, go to the Recurring tab and select the campaign:
Here you can check the engagement metrics, as well as the generated revenue:
