Info
This feature is only available with a Standard plan subscription. Visit the Subscriptions menu to manage your plan.
Approved IP addresses let company administrators limit platform access to specific IP addresses. By blocking login attempts from unauthorized IPs, this security feature ensures users can only access the platform from approved locations. This feature works best for companies that use static IP addresses.
Step-by-step guide to configure approved IP addresses:
1. Access settings
Navigate to the gear icon (⚙) | Company Security | Approved IP addresses.
2. Add IP addresses
Configure approved IP addresses using one of these options:
Add individual IPv4/IPv6 address (e.g., "84.255.193.211")
Add a range of IPv4/IPv6 addresses: Enter the starting IP (e.g., "0.0.0.0") in the first field and the ending IP (e.g., "255.255.255.255") in the second field.
3. Save changes
After entering your IP address(es), click the Add IP address button to save your changes.
Success
After configuration, regular users can only access the platform from listed approved IP addresses. The system automatically records all approved IP address changes in the Platform users audit log. To prevent accidental lockouts, company administrators retain access from any IP address.
How to remove an approved IP address:
1. Access settings
Navigate to the gear icon (⚙) | Company Security | Approved IP addresses. Here you can view the list of approved IP addresses, including the date added and who added them.
2. Delete the approved IP addresses from the list
You can find your list of approved IP addresses below the configuration steps, along with their descriptions. To remove an approved IP address from the list, click the trash bin (🗑️) button and then click Confirm.
Success
The previously restricted IP address has been removed. When the approved IP address list is empty, the account can be accessed from any IP address.