The CargoX Customer Care team provides efficient support. We guarantee a response within two business days, though in practice, it is often much quicker. We offer several ways to get support quickly and efficiently.
Note
We only provide support in English. We do not offer telephone support.
You can reach us through the following channels:
1. Meet Max - Our AI Assistant
Max is our AI agent available through the live chat widget to provide instant answers to your questions. Max is here to help, but keep in mind that Max is not human and his answers may not always be fully accurate. For a human agent, type "human".
2. Chat Widget
Find the chat widget in the bottom left corner. You can use it to:
Submit a ticket - Create a support ticket for more complex issues
Browse help articles - Search our knowledge base for answers
Start a live chat - Get instant answers to common questions
3. Help Center
If you need help, we invite you to find the answer in the CargoX Help Center.
You are welcome to explore the CargoX Help Center, which is divided into different sections. One of these is the Getting started section, which helps you get started with using the CargoX Platform. There is also an FAQ section that contains answers to the most common questions and is particularly useful.
Utilise the search bar by entering keywords to quickly pinpoint the information you seek.
Find the live chat widget in the bottom left corner to receive immediate assistance from Max, our AI agent, or a CargoX support representative.
Note
If you require custom assistance from us we also offer help via our professional service, for which there is a surcharge according to our price list.