Byway

Hebe

Your Byway Helpdesk

Where can I learn more about Interrailing and using my Interrail/Eurail pass?

Answers to common questions about your Byway trip

In-Trip FAQ's

Breaking down the basics of the Interrail/Eurail Pass...

What is the difference between Interrail and Eurail?

What is the difference between ‘My Trip’ and ‘My Pass’ in the Rail Planner app?

Can I use my Interrail/Eurail pass to travel within my country of residence?

Do I have to take the exact train I add in the Rail Planner app?

Do the journeys I add in the Rail Planner app need to match the times in my Journey Guide?

Can I share the trip I created with a travel companion?

Can I change the trip that is linked to my Interrail/Eurail pass?

Can I use the QR code ticket in the Rail Planner app to open station barriers?

Should I add point-to-point (P2P) tickets to the Rail Planner app?

When should I activate my Pass?

Does the QR code change every day?

I’m travelling on a sleeper train, does this journey count as two travel days or one?

What should I do if my phone is lost, damaged, or stolen and I don’t have access to my Interrail/Eurail pass anymore?

Can I use my Interrail/Eurail pass on buses or metros?

How do I link my Interrail/Eurail pass with my Trip that I’ve created?

How do I add more than one Interrail/Eurail pass on a single device?

Why isn't anyone checking my Interrail/Eurail pass?

Our guide to travelling with an Interrail/Eurail pass

Using the Interrail/Eurail app - Rail Planner

What if we miss a connection due to a delayed service?

Our guide to transfers and travel disruption

Connections, Delays and Disruptions

Do I need to book seat reservations?

Do UK trains require reservations with Interrail?

Can staff move us to better seats if we’re unhappy with our seating provision?

How do I read my reservations if they’re not in English?

Reservations and Seating

How early should I arrive at the station to catch my Eurostar train?

Eurostar timings in the app don’t match those listed in my Journey Guide - Which is my train?

Do I need to add my Eurostar journey to my Interrail/Eurail Pass?

Eurostar

Find answers and get help from Intercom Support and Community Experts

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