Webhook bots in the Unified Inbox
Webhook bots in the Unified Inbox
6 articles
- What a webhook bot can do in the Unified InboxHow a webhook bot reaches a ticket, what it may do once it is there, and how it differs from the AI Agent.
- Webhook bot credentials: the signing key and API keysA webhook bot has two separate secrets — an HMAC signing key issued once at creation, and API keys you create yourself. Both are shown only once.
- Creating a webhook bot and giving it team accessCreate the bot with the right message types, then add it to the team whose tickets it should follow.
- Letting a webhook bot reply, not just draftAssign a bot to a ticket, by hand or with a rule, so it can send to the guest rather than only draft.
- Why your webhook bot is not respondingThe three usual causes: the bot is not receiving the right message type, has no access to the ticket, or has no permission to send.
- Giving your bot the booking referenceThe Bot API sends the PMS booking reference with messages, so your bot can identify the reservation.