Setting up call forwarding in your bOnline mobile app ensures you never miss an important call, even if you're unavailable or out of the office. This guide walks you through customising call forwarding rules so you can redirect calls as needed.
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Please note: Where simple or advanced call flows involve a call queue or multiple users, the call forwarding rules set within the app will be overridden, and the system will default to the designated call flow instead.
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To enable call forwarding rules on your bOnline mobile app, click the My Profile button at the top-right of the screen.
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In the menu shown below, click Call Forwarding.
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Click the + icon next to your preferred call forwarding rule.
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You will be prompted to type out the number that calls should be diverted to, then click the Checkmark icon.
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Your call forwarding rule will now be active.
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