bOnline

A temporary call divert redirects all incoming calls to a different phone number. This guide explains how to set up and disable a temporary divert in the mybOnline portal.

<b>Please note:</b> A temporary call divert overrides any call flow on your account. Callers will be redirected to the divert number without hearing any welcome greeting or menu prompts.

Log in to the mybOnline portal and select 'Phone Settings' from the left-hand menu.

The Phone Settings menu with Call Flows selected.

The Call Flows page with Temporary Divert selected.

Toggle the switch to enable the call divert.

The toggle switch used to enable the temporary call divert.

Enter the phone number you would like calls to be diverted to.

The field for entering the phone number that calls will be diverted to.

- Log in to the mybOnline portal and select 'Phone Settings' from the left-hand menu.
- Select 'Call Flows'.
   
  The Phone Settings menu with Call Flows selected.
- Select 'Temporary Divert'.
   
  The Call Flows page with Temporary Divert selected.
- Toggle the switch to enable the call divert.
   
  The toggle switch used to enable the temporary call divert.
- Enter the phone number you would like calls to be diverted to.
   
  The field for entering the phone number that calls will be diverted to.

Once the divert is active, a banner will appear across your screen. You can disable the divert from this banner at any time.

The active divert banner shown across the screen, with the option to disable the divert.

A temporary divert is a direct divert. It does not go through any call flow on your account.

Diverting to an external number creates an outbound call each time. Call charges may apply based on your tariff.

- A temporary divert is a direct divert. It does not go through any call flow on your account.
- Diverting to an external number creates an outbound call each time. Call charges may apply based on your tariff.

Redirect all incoming calls to another number with a temporary divert in mybOnline. It overrides your call flow, and this guide covers enabling and disabling it.

How to set up temporary call diverts

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How to set up temporary call diverts

How to set up a temporary call divert

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