A temporary call divert redirects all incoming calls to a different phone number. This guide explains how to set up and turn off a temporary divert in MYbOnline.
Please note: A temporary call divert overrides any call flow on your account. Callers are sent straight to the divert number without hearing any welcome greeting or menu prompts.
How to set up a temporary call divert
Step 1: Log in to the MYbOnline portal and go to Phone settings > Call flows.
Step 2: Click Temporary divert at the top right of the Call flows page.
Step 3: In the Temporary call divert window, switch on Enable call divert.
Step 4: Enter the phone number you want calls diverted to. Use 10 to 12 digits with no spaces and no +44.
Step 5: Click Save.
Once the divert is active, a banner appears across your screen. To turn the divert off, use the option on this banner at any time.
Things to know
A temporary divert is a direct divert. It does not go through any call flow on your account.
Diverting to an external number creates an outbound call each time. Call charges may apply based on your tariff.