Skip to main content

How to set up your business hours in a simple call flow

Set your opening and closing times within a simple call flow in the mybOnline portal to control when your open and closed routing rules apply.

This article explains how to set up your opening and closing times within a simple call flow. These settings determine when your open or closed routing rules are active.

  1. Log in to the mybOnline portal.

  2. Select Phone Settings > Call Flows.

The mybOnline portal menu with Phone Settings expanded and Call Flows selected.

  1. Select your simple call flow and click Edit Business Hours.

A simple call flow in the mybOnline portal showing the Edit Business Hours button.

  1. Choose to use pre-configured hours or select Set my own.

The business hours setup showing the option to use pre-configured hours or to Set my own.

  1. Enter your Start time and End time for each day.

The business hours editor showing Start time and End time fields for each day of the week.

  1. Click Add or Remove break if you need to include or leave out lunch or rest periods.

The business hours editor showing the Add break and Remove break controls.

  1. Use the Apply to all option to copy one day's schedule to other selected days.

The business hours editor showing the Apply to all option to copy a day's schedule to other selected days.

Watch: setting up business hours

Watch the video walkthrough.

Related Articles
Did this answer your question?