bOnline

Ensure your emergency contact information is up to date by setting it up in the mybOnline portal. Ofcom requires all phone numbers to be registered to an address in case a 999 call is made to emergency services.

At the bottom of the Details page, find your Emergency address information and click Edit.

1. At the bottom of the Details page, find your Emergency address information and click Edit.

The bottom of the Details page in the mybOnline portal showing the Emergency address section with the Edit button.

A pop-up will appear allowing you to enter the correct emergency details linked to your account.

1. A pop-up will appear allowing you to enter the correct emergency details linked to your account.

The Emergency address pop-up in the mybOnline portal with fields to enter your emergency contact details.

Please note: We suggest using your mobile to make 999 calls, as the location settings are more accurate for help.

Keep your emergency address up to date in the Details section of the mybOnline portal, as required by Ofcom for 999 calls.

How to edit your emergency details in the mybOnline portal

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