Where to Find Your Cancellation Policy
Head to your Guest Area and check your Reservation Details. You’ll also find the cancellation terms in the confirmation email we sent after booking.
Refundable vs. Non-Refundable
Refundable: Cancel within the allowed window (outlined in your rate details) and get a full refund.
Non-Refundable: These bookings can’t be refunded, even if you cancel.
Booked via an OTA?
(Like Booking.com, Airbnb, Expedia)
Cancellations must be made directly through the platform you used to book.
Once they process it, we’ll get the update automatically.