While some carriers return data instantly, others can take a bit longer to process and update tracking information.

If your shipment has been in processing for more than 4 hours, there may be other issues. This could be due to incomplete or invalid shipment data. Double-check that the container details, such as container number, BOL/MAWB or carrier (for Starter plan users) are accurate.

If the issue persists, please contact us through the chat box in the bottom right corner, or email support@beacon.co.uk for assistance.