To reset 2FA in ApprovalMax if you've lost or changed your device with the Authenticator application, follow these steps:
1. Use the alternative 2FA option for verification: either the code sent to your alternative email address or the backup codes generated during the initial 2FA setup process.
2. Once successfully verified, you can disable 2FA for your account using the same verification method as mentioned above.
3. Next, you can enable 2FA for your account again from scratch:
Download an Authenticator app
Scan the QR code in ApprovalMax or enter it manually in your Authenticator app, following the instructions provided.
Please note: If the 2FA hard enforcement is applied in your Organisation, you cannot perform any actions before setting 2FA for your account again.