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Tips & tricks

Admin avatar
Written by Admin
Updated yesterday

Do you have difficulties logging in or accessing the portal after November 3rd 2025?

Apologies about that! Here's what you can do (follow all the steps in the right order):

1) make sure you're using the right link: https://app.a-insights.eu

2) try cleaning up the cookies (see below)
3) hit using ctrl + shift + r on the page

If none of that work, please, contact us via feedback from

How to clear old cookies

  • Click on the icon next to your URL bar

  • Click on cookies and site data -> Cookies -> app.a-insights.eu

  • Click on delete

  • Hit ctrl + shift + r


Edge

Icon next to your URL bar + go to "cookies and site data"

Select "https://app.a-insights.eu/" + "Remove"

End with ctrl + shift + r


Chrome

Icon next to your URL bar + go to "cookies and site data"

Go to "Manage on-device site data"

End with ctrl + shift + r


Firefox

Icon next to your URL bar + go to "Connection secure"

Go to "More information"

Go to "Security" + "Clear Cookies and Site Data"

End with ctrl + shift + r

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