Moving home is an exciting but busy time, and amidst the boxes and planning, it's easy to overlook the essentials like your broadband connection. To help, we've created a quick how-to guide for the major broadband providers 🙌
At the bottom of the article, you'll find some other considerations for your broadband during your move 😊
How to book your move
Find your provider below and follow the instructions to book your broadband home move 😃
Virgin Media
Check that Virgin Broadband is available at your new home here and book your move by chatting to Virgin Media here.
Good to know
Let Virgin Media know as soon as you have a firm move-in date.
There could also be a charge of £20-£35 to transfer your services.
Sky
Let Sky know you're moving at least 14 days before moving into your new home. You can start your home move with Sky here.
Good to know
Sky need to know at least 14 days before to prevent any downtime in your broadband service
EE
Call EE on 150 from an EE mobile number or 0330 123 1105 from any other phone to organise your broadband transfer.
Good to know:
EE need 21 days to process a broadband transfer
When you call let EE know if you are an EE mobile customer, they will apply a 1-month unlimited data boost on your mobile plan so you can stay connected until your EE broadband is set up
TalkTalk
Log into your account here to book your home move, or call TalkTalk on 0345 172 0088
Good to know
TalkTalk needs at least 14 days to process your home move. You can tell them up to 3 months in advance.
There is a one-off £60 admin fee to move your services.
BT
Log into your BT account here to book your home move, or call BT on 0800 783 0235.
Good to know
BT would like 14 days to process your home move; however, they can occasionally accommodate shorter time frames.
If BT knows your move will be delayed by two days, BT may offer you a BT or EE 4G Mini Hub to keep you connected.
Vodafone
Start your home move with Vodafone here.
Good to know
Let Vodafone know at least 30 days before you move home, and they'll schedule your broadband move for the day you arrive; otherwise, it may be delayed.
Plusnet
Call Plusnet at least 4 weeks before you move on 0800 587 1952
Good to know
There could be a charge if you stay on the same contract when you move
If you opt to take out a new contract when you move home, Plusnet will not charge for your home move
NowTV Broadband
Call NowTV on 0330 332 3050 at least 10 days before you're due to move home to organise your broadband transfer.
Shell Energy Broadband
Call Shell Energy Broadband on 0330 094 5801 at least 10 days before you move home to organise your broadband transfer
Other Considerations
1. Initial Considerations
Check Broadband Availability: Before moving, check if your current broadband service is available at your new address. Use online postcode checkers provided by your internet company to confirm this.
Stay or Switch: Evaluate whether it's more beneficial to stay with your current provider or switch to a new one. This decision could depend on service availability, costs, and your satisfaction with current services.
Understand Your Contract: Review the terms of your existing broadband contract. Be aware of any remaining duration and early termination fees that may apply.
2. Timeline for Moving Broadband
Notify Your Provider: Inform your current provider about your move as early as possible. Ideally, give them at least a month's notice.
Schedule Dates: Arrange the disconnection date at your old address and the connection date at your new one. This will minimize any overlap or service downtime.
3. Choosing a New Provider
Selection Criteria: If switching providers, consider factors like internet speed, cost, customer service ratings, and bundled deals.
Compare Providers: Use comparison websites to evaluate different broadband offers available at your new location.
Switching Process: Understand the process for switching providers, which usually involves contacting the new provider and they will handle most of the switch.
4. Dealing with Contracts and Fees
Contract Management: If you're in contract with your current internet provider, find out if it's transferable to your new address or if new terms will apply.
Moving Costs: Be aware of potential costs such as installation or activation fees at the new property and any cancellation fees if you're ending your contract early.
5. Installation Process
Installation Day: If a new installation is required, prepare for the technician's visit. Ensure easy access to relevant areas like where the router will be placed.
6. Setting Up Your Broadband
Optimal Router Placement: Place your router in a central, elevated location, away from obstructions for the best Wi-Fi signal.
Wi-Fi Setup: Configure your Wi-Fi network, ensuring it's secure with a strong password.