ProCure+ is an upgraded version of our procurement platform specifically designed to address the concerns and challenges you - the teams who use it everyday face.
ProCure+ has been built based on your feedback that you want a solution that gives you more transparency and trust when procuring products from Phoenix.
How will ProCure + help me and my teams?
With ProCure+, you will have better functionality to access the features that matter most, such as managing your account, searching for products and accessing essential documentation, such as invoices and credits, directly within the platform.
The aim of ProCure+ is to simplify your day-to-day procurement processes by allowing you to track orders, search for stock, and provide self-service capabilities such as requesting a return and cancelling backorders. It will also allow you to communicate more easily with our support teams and access the information you need directly through the website with new chat and help features.
Frequently Asked Questions (FAQs)
Q1: Why is ProCure changing?
A: ProCure is making changes based on user feedback. We have listened to concerns and challenges with the current system, including:
Lack of trust in the current ProCure system.
Dependence on other systems due to issues with ProCure.
Competitors offer better solutions with online document history and real-time updates.
Inaccurate and outdated data due to manual updates.
Slow response times for system issues.
Lack of communication or access to delivery status information.
Delayed bug fixes until escalated by the Sales Team.
Quicker bug turnarounds experienced with MyPin.
A desire for transparency and proactive issue resolution.
Inability to track information or receive notifications of potential problems.
Discovery of issues only upon delivery, leading to inefficiencies.
Q2: What were the main issues with the current ProCure system?
A: The main issues with the current ProCure system included:
Lack of trust in the current ProCure system.
Dependence on other systems due to issues with ProCure.
Competitors offering better solutions with online document history and real-time updates.
Inaccurate and outdated data due to manual updates.
Slow response times for system issues.
Lack of communication or access to delivery status information.
Delayed bug fixes until escalated by the Sales Team.
Quicker bug turnarounds experienced with MyPin.
Desire for transparency and proactive issue resolution.
Inability to track information or receive notifications of potential problems.
Discovery of issues only upon delivery, leading to inefficiencies.
Q3: How will these changes benefit users?
A: We understand how these issues have affected productivity and trust in ProCure. We are investing in new technology to provide our hospital users with a more user-friendly experience and the ability to access the information and data they need, addressing the concerns raised.
Q4: What changes can I expect in ProCure+?
A: ProCure+ will bring several improvements, including:
Improved user interface for a better user experience.
Enhancements in searching, filtering, and viewing product and stock information.
Easier access to account information and documentation.
Improved ordering functionality.
Better management of back orders.
Enhanced communication tools to keep you updated.
Q5: What new features will be available in ProCure+?
A: ProCure+ will introduce the following new features:
Online instant support through the website for easy and quick assistance.
Access to guidance and help articles for self-help resources.
Order and delivery status information to keep you informed about your purchases.
Ability to create returns directly within the platform for added convenience.
Q6: How will the improved user interface benefit me?
A: The improved user interface in ProCure+ will enhance your overall experience by making it more intuitive and user-friendly. It will be easier to navigate, find information, and perform tasks efficiently.
Q7: Will I have better access to account information and documentation in ProCure+?
A: Yes, ProCure+ will provide easier access to account information and essential documents such as invoices and receipts. This will allow you to quickly find the information you need without the need for additional support.
Q8: How will ProCure+ improve ordering functionality?
A: ProCure+ will introduce enhancements to the ordering process, making it more streamlined and efficient. You will be able to create and manage orders seamlessly within the platform, saving you time and effort.
Q9: Can I expect improved communication tools in ProCure+?
A: Yes, ProCure+ will have improved communication tools to keep you updated on important information. You will have access to real-time updates, notifications, and alerts regarding your orders and deliveries.
Q10: How can I receive instant support through the website in ProCure+?
A: ProCure+ will offer an online instant support feature, allowing you to communicate directly with support representatives through the website. This will enable quick and efficient resolution of any issues you may encounter.
Q11: What enhancements have been made to the search experience in ProCure+?
A: The search experience in ProCure+ has been enhanced to make it more intuitive and efficient for users to find the items they need. You can search by generic or brand names as well as by pack size and stock status.
Q12: Can I receive customer support through ProCure+?
A: Yes, ProCure+ has integrated Intercom, an instant messaging solution for customer support queries. This allows you to directly communicate with support representatives within the platform and access information more easily.
Q13: Is there order tracking available in ProCure+?
A: Yes, ProCure+ will provide basic order tracking functionality at the beginning. Users can monitor the progress of their orders from placement to dispatch, with the aim of ensuring transparency and keeping you informed about your order and dispatch status. As we learn more with the system, this feature will improve.
Q14: How can I access essential documents related to my orders in ProCure+?
A: Our aim is that ProCure+ will allow easy access to essential documents such as invoices, credits, and product specifications. This feature should help reduce the need for support queries and help streamline your processes by providing instant access to necessary information.
Q15: Can I initiate returns and cancel back orders on my own within ProCure+?
A: Yes, ProCure+ is being developed to allow you to self-serve and initiate returns and cancel back orders directly within the platform. The aim of this solution is to provide you with a better experience and quicker resolution when you have queries.
Q16: Is it possible to create, manage, and place orders directly through ProCure+?
A: Yes, ProCure+ enables users to create new orders, manage their orders, and place orders directly within the platform. This streamlines the entire ordering process and enhances user convenience by eliminating the need for switching between different applications.