If a training provider needs to reschedule an End-Point Assessment (EPA) exam, they must request this through the EPA Operations team to ensure the change is managed correctly.
Requesting a Reschedule
To reschedule an exam, the provider should:
Email EPA Operations with a request to cancel and/or reschedule the existing booking
Include all relevant details, such as:
Apprentice name
Apprenticeship standard
Current exam date
Preferred new date(s), if applicable
Providing clear and complete information will help speed up the rescheduling process.
What Happens Next
Once the request has been received:
An EPA Coordinator will:
Review the request
Liaise with the assigned invigilator
Arrange a new exam date, subject to availability
Where possible, the coordinator will aim to accommodate the preferred dates provided by the training provider.
Confirmation of New Booking
The original booking will be cancelled or updated
A new confirmation (e.g. calendar invite or booking update) will be issued with:
The revised exam date and time
Any updated assessment details
Important Considerations
Rescheduling is subject to invigilator availability
Requests should be made as early as possible to avoid delays
Late changes may limit available options or impact assessment timelines