Once a request for a reasonable adjustment or special consideration has been submitted, it will be reviewed within a defined service level timeframe.
Review Timescales
The standard Service Level Agreement (SLA) for reviewing requests is 20 working days
This timeframe begins once:
The request has been formally submitted, and
All required supporting evidence has been received
Requests Requiring Additional Evidence
If the initial submission does not include sufficient evidence:
Further information may be requested by EAL
In these cases:
The review process may take longer than 20 working days
The timeline will depend on how quickly the additional evidence is provided
Important Considerations
To avoid delays, providers should ensure:
All forms are fully completed
Supporting evidence is clear, relevant, and submitted promptly
Requests will not be fully processed until all required documentation is in place