Training providers must follow a defined process within ACE360 to request a reasonable adjustment and supply the required supporting documentation.
Step 1: Raise the Request in ACE360
Providers must first submit a reasonable adjustment request within ACE360 for the relevant learner
This flags the request for review and ensures it is logged against the learner’s profile
Step 2: Complete the Reasonable Adjustment Form
The provider must complete the official Reasonable Adjustment form in full
This should clearly outline:
The learner’s needs
The adjustment being requested
How the adjustment reflects the learner’s normal way of working
Step 3: Upload the Form to ACE360
The completed form should be uploaded to the Shared Documents tab within the learner’s profile in ACE360
This ensures the request is formally linked to the learner record
Step 4: Submit Supporting Evidence Securely
All supporting evidence must be sent separately via a secure link to EPA Operations
This may include medical or educational documentation and must meet data protection requirements
Step 5: Review and Outcome
Once the request has been submitted and EPA Operations have been notified:
The request and evidence will be reviewed
If approved:
The adjustment will be recorded in ACE360 on the learner’s profile
The provider will receive confirmation via email
Important Considerations
All required documentation must be complete and accurate to avoid delays
Evidence must support both the need for the adjustment and the learner’s usual way of working
Requests should be submitted in line with required timelines (e.g. before gateway where possible, or at least 30 days before EPA)