For any queries or issues relating to an End-Point Assessment (EPA) booking, learners should follow the appropriate communication channels to ensure a quick and accurate response.
First Point of Contact: Training Provider
Learners should always contact their training provider in the first instance
The training provider is the main point of contact and will:
Have the most up-to-date information about the learner’s progress and booking
Be in communication with EAL
Be able to answer most queries or escalate them where necessary
EAL will keep training providers informed of booking updates, so they are best placed to support the learner.
Contacting EAL Directly
In certain circumstances, learners may need to contact EAL directly:
If the learner needs to cancel or reschedule an assessment, they can email EPA Operations
EPA Operations will then:
Review the request
Liaise with the assessor
Arrange an alternative date where applicable
Best Practice
Learners should keep their training provider informed of any issues or changes
Requests to cancel or reschedule should be made as early as possible to avoid delays or disruption