Within ACE360, bookings go through different stages before being finalised. Understanding the distinction between pending and confirmed bookings is essential for managing expectations and communicating accurately with learners and employers.
Pending Booking
A pending booking indicates that:
An assessor has been contacted to check their availability for the assessment
The proposed date and time are not yet confirmed
The booking is still in a provisional stage
At this point:
The assessor has not yet accepted the booking
The assessment is not guaranteed to take place on the proposed date
Providers should not confirm these details to learners or employers
Confirmed Booking
A booking becomes confirmed once:
The assigned assessor has accepted the booking in ACE360
The assessment date and time are now secured and guaranteed
At this stage:
The booking is finalised and ready to proceed
A Teams (or calendar) invite is issued to all relevant parties, including:
The learner
The Independent End-Point Assessor (IEPA)
The training provider
The employer
Key Differences at a Glance
Pending = provisional (awaiting assessor availability, not guaranteed)
Confirmed = finalised (assessor accepted, booking secured)
Important Considerations
Providers should only communicate confirmed bookings to learners and employers
Acting on pending bookings may lead to confusion or the need to rearrange dates
The official confirmation is reflected by:
The booking status in ACE360
The calendar invite issued after acceptance