If a learner is unable to locate or access the link for their remote End-Point Assessment (EPA), there are several steps they should take to resolve the issue quickly and avoid delays.
Step 1: Check Email Folders
The learner should first check their junk or spam folders, as meeting invites can occasionally be filtered incorrectly
The invite is usually sent via Outlook, so it may also appear in the calendar rather than the main inbox
Step 2: Contact Employer or Training Provider
If the link still cannot be found, the learner should:
Contact their employer or training provider
Both parties are typically included as optional attendees on the meeting invite and can:
Forward the original invite
Share the meeting link directly
Step 3: Contact EAL
If the issue is not resolved:
The learner can contact EAL directly
An EPA Coordinator will:
Locate the booking
Re-send the meeting invite with the correct link
Important Considerations
Learners should aim to resolve any issues before the scheduled assessment time
If there are technical issues on the day, they should notify their provider or EAL as soon as possible
Ensuring access to the meeting link is essential to avoid delays or missed assessments