If additional evidence needs to be submitted outside of the standard gateway components, training providers can upload documents using the Shared Documents area within ACE360.
Uploading Evidence via Shared Documents
To upload additional evidence:
Navigate to the learner’s profile within ACE360
Select the Shared Documents tab
Upload the required file(s) to this section
This area is intended for any supporting or supplementary documentation that does not form part of the formal EPA component uploads. For further guidance, providers can refer to the ACE360 help resource:
👉 https://ace360.org/knowledge-base/shared-documents/
File Size Limit
The maximum file size for each uploaded document is 2GB
Providers should ensure files are within this limit and clearly labelled for ease of reference
Important: Do Not Use EPA Components Section
Providers must not upload additional evidence under the “EPA Components” section
This section is reserved for assessors to upload final assessment documentation
Uploading documents in the wrong area may cause confusion or delays in the assessment process.