Training providers should be aware that gateway review outcomes are managed within ACE360, and notification processes differ from manual communications.
Notifications from EAL
The EPA Operations team does not send manual notifications to providers when a gateway is approved or rejected
Providers will not receive separate emails or direct messages from EAL confirming these outcomes
System Notifications via ACE360
However, ACE360 offers built-in notification functionality:
Providers can configure email notifications within ACE360
These notifications can be set up to trigger when:
A gateway is approved
A gateway or specific component is rejected
This allows providers to receive timely updates without needing to manually check the system.
Checking Gateway Status
Regardless of notification settings, providers can always:
Log into ACE360
View the learner’s profile and gateway status
Review any rejection notes or approval updates directly in the system
Best Practice
To ensure timely awareness of gateway outcomes:
Set up and enable ACE360 email notifications for relevant events
Regularly monitor learner profiles, especially following submission