If a gateway component is rejected during the review process, training providers will need to review the feedback, make the necessary corrections, and resubmit the learner.
Identifying the Reason for Rejection
When a component is rejected:
The reason will be clearly recorded in ACE360
Providers can locate this information on the learner’s profile, under the relevant component
Feedback will be provided in the “Rejection Notes” section
These notes will outline:
What is missing, incorrect, or does not meet requirements
What actions are needed to resolve the issue
Correcting and Re-Uploading Evidence
After reviewing the rejection notes, the provider should:
Update or replace the evidence to address the feedback provided
Ensure the revised documentation fully meets the gateway requirements for that component
Upload the corrected evidence against the relevant component in ACE360
Resubmitting the Learner
Once the required amendments have been made:
The provider must resubmit the learner for gateway review
The updated component(s) will then be reassessed by EAL
Progression to EPA
Each gateway component must be individually approved
Once all components have been approved, the learner will be confirmed as approved for EPA
The apprentice can then progress to end-point assessment (EPA)