In some Live-casino games, a chat is available where users can communicate with the game provider’s moderator. This chat belongs solely to the game provider and is not connected to 1win support.
We do not receive information about tickets, complaints, or actions that occur within the Live-casino chat and cannot influence the moderators’ decisions.
🔘 Why chat can be blocked and how to avoid it
Game provider moderators may restrict your ability to write in the chat if rules are violated. The most common reasons for a block are:
spam or repeated messages;
sending links;
advertising;
sending too many messages in a short period.
To avoid a block:
do not send the same message multiple times;
do not post links or advertisements;
do not overload the chat with frequent messages.
If a block has already been applied — we cannot remove it, as the decision is made solely by the game provider.
❓ Need help?
If it seems that the chat is not working correctly or there is a technical issue — check the Technical Help section.
If the problem is not resolved — contact support, and we will check the situation from the platform’s side.