Can I keep my account if I move to a new country?
Yes, as long as your new country is supported by Prolific. Once you've updated your account details to match your new location, you can keep taking part in studies.
If you move to a country Prolific doesn't support, you won't be able to keep participating in studies.
How to update your country of residence
Contact support using the link at the bottom of this article. Include your full new residential address in your message, so our support team can process your update efficiently.
Before you request the change, make sure your PayPal account matches your new country of residence, since you'll need to link it to cash out.
Important: If you update your country of residence, you may be asked to reverify your details. Have ID documents from your new country ready before you confirm the change.
I'm getting a PEC-U-0001 error when updating my details, what should I do?
This usually means your IP doesn't match your current country of residence, or that you haven't completed all the steps above yet. Work through those steps in order first.
If you still see the error after that:
Make sure you're using one of our supported browsers. We support the most recent versions of Chrome, Firefox, Safari, Opera, and Edge. On mobile, we support Chrome, the Android browser, iOS Safari, Firefox Mobile, and Opera Mobile.
Wait until you're back in your country of residence to update your details or cash out.
Turn off any VPNs, if you're using one.
I don't have a phone number for my new country, can I still participate?
Your phone number needs to match your country of residence, with some exceptions. We aren't able to make an exception outside of those cases. Your account stays open, and you can verify it once you have a new phone number.
I am just abroad temporarily, should I still update my details?
No, only follow these instructions if you're moving permanently. If you're on vacation or traveling abroad temporarily, keep your account details as they are and enjoy your trip. You can still cash out while you're abroad.
Important: Please note that participating in studies while visiting a different country from your registered residence, or using a VPN, will most likely result in your account being placed on hold.
What if I've moved to a country Prolific doesn't support?
Your country needs to be supported by Prolific, as well as by PayPal and Hyperwallet. If you've moved to an unsupported country, you won't be able to update your account location or take part in studies.
If you can't cash out after moving, contact support using the link at the bottom of this article.